Online shop temporarily closed. Visit us at 11 George Bourke Drive, Mount Wellington

Terms & Conditions 



  1. These terms are an important document which governs the terms of your purchase
    from our website and you must read them carefully before purchasing goods from our
  2. These terms apply to all online sales via this website. By purchasing goods via this
    website you agree to be bound by these terms.
  3. We may alter or replace these terms and conditions from time to time by publishing the
    altered or replaced terms and conditions on our website. All orders placed
    subsequently by you shall be upon the altered or replaced terms and conditions.
  4. In these terms the defined words below shall have the following meanings:
    “you” or “your” means the person or entity purchasing goods via this website;
    “us”, “we” or “our” means loaf limited;
    “goods” means goods purchased from us via this website;
    “gst” means goods and service tax;
    “terms” means these terms and conditions;
    “website” means our website accessible via;
    “working day” means any day other than Saturday or Sunday or a public holiday or
    anniversary day in Auckland.


Prices, orders and cancellations

  1. The price of the goods is the price shown on the website at the time you place your
    order. The price of the goods on the website may not be the same or correspond to
    the prices at any stores for the same goods and we are not obliged to match any
  2. Prices for goods change from time to time and we do not provide any advance notice
    of these changes. All prices and charges on this website are in New Zealand dollars
    (NZD$) and include GST where applicable.
  3. Delivery, freight and handling charges are included in the price stated.
  4. All goods are sold subject to their availability. Promotional items may be limited as to
    quantity. We are not responsible for our inability to supply goods were they are not
    available or where our stock of the goods has been exhausted.
  5. Orders are not binding on us until we confirm acceptance of your order. Once made,
    you may not cancel any order without our prior written consent.
  6. In the event that computer error results in a material misstatement of the price of your
    order we may, prior to delivery of your order, require you to pay the difference between
    the amount that you actually paid and the correct amount payable for your order.

  7. Orders received on a day which is not a working day will be processed on the following
    working day.



  1. You must pay us in full by debit or credit card at the time that you submit your order.

  2. By inserting your debit or credit card details you authorise us to charge the full amount
    that is payable to your nominated card. You indemnify us against any default by your
    card company to make payment to us in full.

  3. We use “Stripe” to securely authorise debit or credit card payments. For further
    information regarding “Stripe” and how it encrypts and processes transactions please


Delivery and returns

  1. Orders placed before 3pm on a working day will be packed the following business day of
    being received. They will be dispatched from Monday to Thursday afternoon, unless
    rural or South Island, they will be dispatched from Monday to Wednesday.
    Couriers should arrive with you within 2 days of being dispatched, unless rural which
    will be 2-4 days.

  2. All goods will be delivered to the location provided in the order by our delivery
    company. you must provide us with your full and correct delivery address. A physical
    street address is required and PO box or private bag numbers are not acceptable.

  3. If you have any special delivery instructions please advise when placing your order. If
    no instructions are given our delivery provider will leave the goods in the place
    determined safest by them. We cannot accept responsibility for orders that go missing
    if the address details you have provided to us are incorrect.

  4. We can not guarantee a delivery time, but will use all reasonable endeavours to deliver
    the goods at the time indicated on our website. We are however not responsible for
    any loss or damage (in either case, of any kind and whether direct, indirect or
    consequential) arising from any delay in the delivery of the goods from any cause, nor
    shall any such delay entitle you to cancel any order or refuse to accept delivery at any
    time or request a refund of your payment for the goods.

  5. If you do not receive your goods within 3 working days of the requested delivery time
    please contact our customer services team on 09 527 4354.

  6. Upon receipt of your order you must check it and advise us of any faults, shortages or
    incorrect deliveries within one day of the goods being received.

  7. We will replace wrong or faulty products (subject to availability) at no additional cost to
    you or refund the price paid by you (including delivery costs paid to us) which will be
    credited against your original method of payment.

  8. Given the perishable nature of the goods we do not accept any returns of goods for
    any reason.

  9. Quality of our goods is very important to us, so were there is an issue with the quality
    of the goods we may ask you to send us photographs of the goods so we can seek to
    rectify any quality issues.

  10. Risk in the goods shall pass to you upon delivery. we will have no liability in the event
    that the goods, having been delivered, are lost, stolen, destroyed or damaged in any
    way from any cause whatsoever nor shall you be entitled to request a refund for the


Warranties and liabilities

  1. We warrant to you that the goods will be of acceptable quality having regard to their
    nature and their price, will be reasonably fit for the purpose we represent and will
    correspond with the description of the goods displayed on the website.

  2. Other than the warranties under clause 5.1 we do not give any further assurance,
    condition or warranty of any kind to you (including any assurance, condition or
    warranty implied by law to the extent that the assurance, condition or warranty can be
    excluded) in relation to the goods and we accept no liability for any assurance,
    condition, warranty, representation, statement or term not expressly set out in these

  3. You agree that if you are acquiring the goods for business purposes, you will advise
    that on your order and you then agree that all provisions of the consumer guarantees
    act 1993 and sections 9, 12a and 13 of the Fair Trading Act 1986 are excluded.

  4. The benefit of any warranties and conditions conferred by us on you are personal to
    you and are not assignable.

  5. Whilst we take all reasonable care in relation to our goods, we are not be liable to you
    or any other person for any indirect or consequential loss or damage of any kind
    arising out of defective goods or any breach by us of our warranties or conditions or
    obligations under these terms or negligence or otherwise.

  6. Regardless of the legal basis of any claim, our maximum liability to you under any
    circumstances is limited to a sum not exceeding the invoiced value of the goods in
    relation to which the claim relates.


Use of your information

  1. We can use your information in accordance with the privacy policy set out on our

  2. In addition to the privacy policy, your use of online shopping under this website will
    generate certain information that will be recorded electronically by us. Information of
    this type may include, for example, your ip address, your usage statistics, etc. We will
    also record your contact details, credit information and any related personal details
    that you supply or that we obtain independently.

  3. You acknowledge that we, our employees, carriers, contractors and agents may use or
    disclose any of the information identified in clause 6.2 or under our privacy policy for
    purposes connected with the supply of the goods to you. examples of purposes
    connected with supply include, for example:

    1. Administration of your account with us or on the website;

    2. Providing delivery details to carriers;

    3. Keeping you up to date with new offers/changes at loaf.

    4. Sharing with contractors to enable you to use or facilitate your use of the

  4. You may at any time make a written request to see any personal information that we
    hold or to ask us to correct any mistakes in that information.


Consent to receipt of electronic messages

  1. You agree by ordering on this website you expressly consent to your inclusion in our
    direct marketing database and accept that you may, as a result, receive regular
    electronic communications and promotional communications from us. You have the
    right to ask us at any time to stop sending online communications and promotional
    offers to you.


Other general

  1. We shall not be responsible to you for failure to perform any of our obligations due to
    causes beyond our control including work stoppages, fires, civil disobedience, riots,
    rebellions, acts of god and similar occurrences. in such circumstances we shall have
    the right at our discretion to delay the performance of our obligations until such causes
    cease or to cancel the whole or any part of your order without incurring any liability to

  2. We shall not be deemed to have waived or varied any provision of these terms or any
    right or remedy which we may have under these terms or at law or in equity or
    otherwise unless the waiver or variation is in writing signed by us or an authorised
    person on our behalf. No waiver of a breach shall be deemed to be a waiver of any
    other breach or any further breach.

  3. In the event of any conflict between the terms of any product list or order confirmation
    or other communication and these terms, the express provisions contained in the
    product list or order confirmation or other communication, as the case may be, shall

  4. These terms are governed by the laws of New Zealand and we each agree to submit
    to the exclusive jurisdiction of the new zealand courts.


Contact details

  1. If you have any queries regarding shopping with us, please contact customer services
    on 09 527 4354 or [email protected].

Stay fresh

Get the latest news from Loaf